Sales are made when needs are met.

Your customers have both product/service needs and personal approach needs. It is often the issue of personal approach that will stall or even stop a sale. If you can understand and predict the different personal approach needs of your customers, you will increase your sales/service effectiveness.

This workshop helps you apply the powerful type framework to sales interactions. You will learn reliable and effective strategies with which to approach the people’s side of Sales / Service Excellence.

Program Curriculum:

1. Personality TYPE Framework

2. Understanding Psychological needs

3. Adapting Sales / Service approach

4. Applying the Framework

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